Do you have a question about your participation? We’re here to help!

  • What if the on-site event can't take place?
    Although we're hopeful that the on-site event on 28 September can take place, there's unfortunately no guarantee. As an organisation, we depend on the decisions made by our local and federal governments, in light of the contamination level at the time. If safety regulations would prohibit us to continue organising the on-site part of the conference, we can fall back on our strong online platform and offer you all plenary and breakout sessions in a live-stream, just like we will if the physical gathering can take place for our online participants.

    In short, all Full Access tickets will automatically be converted to Online tickets.

  • What's the difference between an Online and a Full Access ticket?
    Have a look at to see what's included in both tickets.

  • I indicated my wish to be present at the on-site event, but only payed the Online ticket price. Is this correct?
    Yes. The way registration and payment for a Full Access ticket works, is that we will invoice you twice. First for the equivalent of an Online ticket. A second time for the remaining amount when we have clearance to organise the on-site event. This way, if the on-site event were to be cancelled, you would not have to wait for your refund.

  • What are the costs to participate?
    Please visit for an overview of all current prices. To benefit from early registration discounts, order your ticket(s) before 11 June and save 25% or up to €250.

  • I’ve registered but haven’t yet completed the payment. What should I do?
    When you've succesfully completed registration, you will have received a confirmation e-mail. In this e-mail, you can find your registration number and a URL that brings you back to the online payment platform. Enter your registration number and the e-mail used to register before completing the payment.

  • Can I pay by bank transfer? Can I get an invoice?
    All payments are completed through the electronic payment platform. Once completed, you will automatically receive your invoice by e-mail. We do not accept payment by wire transfer.

  • I can’t make it, (how) can I get a refund?
    Notifications received until July 30 get refunded for 100%. All notifications received from July 30 until August 30 get refunded for 50% minus an administrative fee of 50 euro. Cancellation requests received after August 30 won't be refunded. Replacement by a friend or colleague is always allowed. Cancellation requests can be sent to with the inclusion of your registration number.

  • How do i login to the online conference platform?
    First, make sure you have succesfully completed your registration on .

    If you have, you will receive an invitation e-mail from with your login mid-September. Check your spam folder if you can't find it and consider whitelisting this e-mail address for future updates.
    Haven't received anything? Just go to, enter your e-mail address, create a password and you're in!

    Remember, the platform will officially open on 21 September, so don't panic if you can't login before that date.

  • Trouble logging in? Try one of these options:

    • Try using a different browser (Google Chrome is preferred, while Swapcard does not support IE or Edge)

    • Reload your page or copy the URL into a private window.

    • Do you keep getting the 'we have sent you an e-mail' message but you never receive it? This could be due to your company proxy/firewall settings blocking Swapcard e-mails. Please contact your IT department and in the meantime, send us your personal email.

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