Bioinformatics Support Engineer



Technologielaan 3, Leuven, Belgium

Function type

Bioinformatics Support Engineer


Job Description

Are you an individual with knowledge in Bioinformatics, looking for an exciting way to apply your skills? A job where your actions will have an impact on improving quality of life? Then join us to be part of the revolution!

We have an excellent opportunity for a Bioinformatics Support Engineer to join the fast-growing and exciting Genomics Software Solutions division (based out of Leuven or Ghent, Belgium), whose culture is results-oriented, professional, and rooted in teamwork and innovation. In this position, you will help maintain and support our next generation of cloud-based clinical bioinformatics solutions. To enable analysis and interpretation of sophisticated genomics data in routine clinical practice and research environments.

In order to succeed we are looking for a self-motivated professional who is able to tackle sophisticated technological challenges in a collaborative and dynamic environment. Thrive in a fast-paced environment. Apply your experience in complex enterprise or SaaS software, ideally in a regulated environment, have a passion for quality, and possess strong communications skills.


  • Supports and handles technical queries from customers, evaluating the products regarding use and functionality to bring to a successful conclusion.

  • Provides installation, training, and on-site customization, and professional services delivery support as needed.

  • Proactively identifies potential customer issues across Agilent software solutions and coordinates corporate resources to find solutions.

  • Supports account managers in attending to customer satisfaction & product relevance

  • Proactively provides feedback on product direction and market/customer technical requirements to the team.

At Agilent, we are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfils an individual's purpose in a significant way. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind. 


  • a degree in Life Science, Computer Science or equivalent

  • knowledge in Bioinformatics, Linux/Unix, Scripting (Python)

  • Knowledge or experience in cloud-based / SaaS software – familiarity AWS and deployment environment in cloud services is an advantage, but we offer training.

  • Familiarity with Next-generation sequencing (NGS) within various clinical domains (rare diseases, pathology, reproductive genetics etc.) is a plus.

Apart from these more technical skills, we are also looking for:

  • Effective interpersonal and communication skills to engage and identify customer needs in a calm manner to handle challenging situations optimally.

  • Able to apply a logical approach to troubleshooting skills.

  • Can work closely in a team, and optimally independently.

 More information can be found here.

Job application