Service owner Large Molecule Research & Screening

About the opportunity

Join Sanofi Digital R&D as a Service Owner in Molecule Design, Screening and CMC service line. You will directly contribute to the acceleration of R&D by bringing your digital expertise in Research to maintain the lifecycle of digital systems dedicated to researchers.  Activities in scope include workflows related to Large Molecule Research and screening. Your main objective will be to define, deliver and maintain Service lifecycle for Molecular Biology and Screening solutions following the challenging growth of researchers needs.  

About Sanofi

At Sanofi we work across human health from vaccines to rare diseases, and consumer healthcare. This creates opportunities to work across different areas to build a diverse and exciting career. Sanofi has the capabilities and resources to support your aspirations to fulfil your ambitions and be the best you can be.

Our purpose at Sanofi is to work passionately every day to understand and solve healthcare needs of people across the world. Our ambition is by 2025, to be a top 3 innovative, global and diversified human healthcare company. One that embraces transformative technologies and is focused on its area of excellence. We want to focus on those areas where we know we are making a difference. 

About growing with us

In this role, you will be responsible for the overall services for companion solutions around our core platforms Genedata Biologics and Benchling, which includes molecular biology tools like Snapgene or CloneDB and our legacy screening systems eWorboork and Activity Base.

Key Responsibilities

• Define, monitor, measure and meet Appropriate Service Level Agreements [SLA], with the Customer, and Operational Level Agreements [OLAs], with internal Service providers, are established, measured and met Service Levels

• Define, measure and report on customer centric end to end Service Performance [KPIs] and utilization metrics

• Identify, communicate and execute Continuous Improvement plan, maintaining and improving key metrics around usage, quality, and performance of the service for which he/she is responsible. Define Roadmap and prepare business case for service evolution

• Provide consistent Service-related communication and marketing

• Ensure that service(s) are provided in compliance with applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements

About you

Qualifications/Education & work experience

• 5+ years IT Management experience, within an international and geographically distributed organization

• University degree in management, relevant science or technology is desirable, Basic knowledge of molecular Biology/Screening would be a strong plus

• Experience in operational management: delivering outcomes, stakeholders management, budget management, vendor management, IT operations. Experience working in service management with scientists is a plus.

• Good working knowledge of Pharmaceutical businesses, processes, trends and challenges

• Cloud Engineering

• DevOps

• Compliance of Computerized Systems

Competencies

• Excellent communication and interpersonal skills building productive partnerships with internal and external stakeholders

• Strong Problem-solving skills and service mindset

• Modern Operations & Continuous improvement

• Lean & Agile practices

Inspire your Journey, what Sanofi can offer you

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

• An individual and well-structured introduction and training when you onboard

• You can create your own career path within Sanofi. Your professional and personal development will be supported purposefully

• As a globally successful and constantly growing company, Sanofi provides international career paths as well

This is our Sanofi, Discover yours.

We are proud to have been awarded Global Top Employer 2021!