Account Manager - Chromatography, Mass Spectrometry & Trace Elemental

Thermo Fisher Scientific

When you join us at Thermo Fisher Scientific, you will become part of a smart, enthusiastic, and driven team that shares the passion to enable our customer to be successful. With the largest investment in R&D in the industry, you will have the products, resources, and opportunities to make a significant contribution to the world. We work and win together as a team, seek continues development with a ‘Can Do’ mentality.

The Role

As an Account Manager you are the lead point of contact for your accounts, and you have the primary responsibility for selling and supporting Chromatography and Mass Spectrometry Division (CMD) products. The assigned accounts represent customers where the analytical technology is expected to be robust and reliable, such as Pharma QA/QC, Environmental, Industrial, Food Safety and Healthcare.

The Thermo Fisher Scientific CMD portfolio covers a broad range of analytical instruments, consumables and services.

• Liquid Chromatography, (U)HPLC

• Ion Chromatography, (IC)

• Trace Elemental Analysis (ICP-OES, ICP MS),

• Mass Spectrometry (LC-MS/MS)

What you do

The Account Manager maintains effective and long-lasting customer relationships, develops opportunities for strategic growth of the account and works collaboratively and effectively to bring world class support and customer experience, making it easier for our customers to do business with Thermo Fisher Scientific.

You are the primary point of contact and provides sales expertise, guidance and help driving all CMD commercial activities within the account. 

The Team

Together with fellow account managers you form an enthousiatic customer focused team that is supported at the technical level by Technical Sales Specialist and Sales Support colleagues. The Breda office with demo facility is a central point to connect with colleagues and customers.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters

• Build, expand and maintain strong, long-lasting customer relationships

• Collaborate and coordinate with technical sales and application support to provide the best solution for the customer

• Negotiate contracts and close agreements to maximize profits

• Develop trusted advisor relationships with key accounts and customer stakeholders

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and identify areas of improvement to meet sales objectives

• Forecast, track key account metrics, and prepare reports on account and territory status

• Collaborate within sales team to identify and grow opportunities within territory

• Assist with challenging client requests or issue escalations as needed

• Introduces new products and services as available and maintain awareness of market developments

Requirements:

• Preferably, proven sales experience in analytical instrument market

• Bachelor’s degree in the sciences or equivalent work experience

• Commercial mindset, strongly motivated by desire to win new business

• Provide right solution to the customer, through collaborative efforts with support colleagues

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization

• Excellent, listening, negotiating and presentation abilities

• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail

• Ability to meet deadlines

• Strong verbal and writing communication skills, Dutch and English or French

• Ability to explain and sell the technical aspects of Thermo Fisher Scientific’s product portfolio

• Ability to travel to customer locations up to 80%, may include overnight travel

• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement

We offer You:

• Working with enthusiast colleagues that strive to meet or exceed customer expectations

• Working with Unique and Innovative products

• Enable our customers to make the world Healthier, Cleaner and Safer

• Collaboration with Technical Sales Support colleagues

• Collaboration with Application Support Team

• Demonstration facilities within the Breda office

• Training (product, commercial,.) and Development opportunities

• Market conform package including company car, cell phone, laptop, healthcare insurance, ...