Associate Field Service Engineer Benelux

Steris is a leading global provider of products and services that support patient care with an emphasis on infection prevention. They help their customers create a healthier and safer world  by providing innovative healthcare, life sciences and dental products and services.

Steris offers customers a unique mix of innovative capital equipment products, such as sterilizers and washers, surgical tables, lights and equipment management systems and connectivity solutions such as operating room integration, consumable products such as detergents and gastrointestinal endoscopy accessories, dental instruments and other products, services, including equipment installation and maintenance, microbial reduction of medical devices, instrument and scope repair solutions, laboratory services and off-site reprocessing.

Job description

• Perform technical service, both preventative and break fix repair

• Assist during installation projects of new equipment combined with correct documentation and on-site instruction of hospital staffing, both users and technical staff, in collaboration with the team

• Maintain Field Service inventory of replacement parts. Return defective material in a timely manner, and order replacements in accordance with company policy

• Perform E-mail, telephone and remote support for customers if needed

• Provide feedback on equipment performance and service processes to the service management and commercial operations team.

• Ensure a superior level of customer satisfaction with regards to after sales support

• Perform other duties as assigned

Candidate profile

• Technical education (Electronics, Mechanics, Instrumentation) or a proven Track Record on either one of the area’s

• Experienced (minimum of 1-2 years’ experience) in Field Service execution within the Medical Devices Industry

• Experienced in service and repair of medical equipment in an MDD/MDR and ISO regulated environment

• Excellent communicative skills in minimal Dutch, French and English. German is appreciated, but not required

• Excellent customer interaction skills

• Solid computer (MS Office and engineering software packages) and networking (SQL) skills to effectively use Windows based software

• Willingness to travel throughout BeNeLux

• Driver’s License B

Working conditions.

Besides great colleagues, a great job, you will also receive a competitive salary including company car with fuel card and other fringe benefits.

Contact

Are you interested in this position and would like to know more about it, please contact:

Nele Geusens, PhD, Recruitment Consultant

T: + 32 497 57 08 94                              

E: geusens@themagroup.eu