Do you have a question about your participation? We’re here to help!

  • What if the on-site event can't take place?
    If safety regulations would prohibit us to continue organising the on-site conference, we can fall back on our strong online platform and will offer you all plenary and breakout sessions via livestream.

    In short, all Full Access tickets will automatically be converted to Digital Access tickets and a refund will be issued for the difference. A cancellation of the on-site event does not equal an automatic cancellation of your participation.

  • What's the difference between a Digital Access ticket and a Full Access ticket?
    A Digital Access ticket gives access only to the digital platform and content, whereas a Full Access ticket gives access to both the digital as the in-person part of the conference.
    Have a look at to see what's included in both tickets.

  • What are the costs to participate?
    Visit for a full overview of prices. To benefit from early registration discounts, order your tickets before 15 March and save 40% or up to €390,- ! (Compared to late fees)

  • The registration form indicates that I've already registered, or that my e-mail address is already in use.
    There are several possibilities where this message can occur:

    • cookies: Visit the registration page through an incognito or private window, or delete the cookies from this page.

    • spaces: Please check that there are no extra spaces before or after the specified e-mail address. It can also cause an error message when the VAT number has too many spaces.

    • photo: If you have uploaded a photo, try to register again without it. This is not a mandatory field and you can also add it afterwards on the digital platform.

    • colleagues: Perhaps a colleague or an assistant already registered for you. Make sure as well not to register with a general address (e.g. but with your personal professional e-mail.

  • I’ve registered but haven’t yet completed the payment. What should I do?
    When you've succesfully completed registration, you will have received a confirmation e-mail. In this e-mail, you can find your registration number and a URL that brings you back to the online payment platform. Enter your registration number and the e-mail used to register before completing the payment. (Check your spam folder if you can't find the confirmation e-mail!)

  • Can I pay by bank transfer? Can I get an invoice?
    All payments are completed through the electronic payment platform. Once completed, you will automatically receive your invoice by e-mail. We do not accept payment by wire transfer.

  • I can’t make it, (how) can I get a refund?
    Notifications received until 17 April get refunded for 100%. All notifications received from 17 April until 15 May get refunded for 50% minus an administrative fee of 50 euro. Cancellation requests received after 15 May won't be refunded. Replacement by a colleague is always allowed. Cancellation requests can be sent to with the inclusion of your registration number.

  • How do i login to the online conference platform?
    First, make sure you have succesfully completed your registration on .

    If you have, you will receive an invitation e-mail from with your login mid-April. Check your spam folder if you can't find it and consider whitelisting this e-mail address for future updates.
    Haven't received anything? Just go to, enter your e-mail address, create a password and you're in!

    Remember, the platform will officially open on May 1st, so don't panic if you can't login before that date.

  • Trouble logging in? Try one of these options:

    • Try using a different browser (Google Chrome is preferred, while Swapcard does not support IE or Edge)

    • Reload your page or copy the URL into a private window. (Sometimes called 'incognito window')

    • Do you keep getting the 'we have sent you an e-mail' message but you never receive it? This could be due to your company proxy/firewall settings blocking Swapcard e-mails. Please contact your IT department and in the meantime, send us your personal e-mail with which you registered.

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